Privacy Policy

Last updated: 16/09/2025

Introduction

This Privacy Policy explains how Flexxzy (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, interact with, or make a purchase from flexxzy.com (the “Site”) or communicate with us in connection with our services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

We are committed to protecting your privacy in line with Sri Lankan laws, including the Personal Data Protection Act, No. 9 of 2022 (SL PDPA), and other applicable regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page with a revised “Last updated” date.

Information We Collect

Information You Provide to Us

  • Contact Details: Name, address, email, phone number.

  • Order Details: Billing and shipping address, payment information, and order history.

  • Account Information: Username, password, and login credentials if you create an account.

  • Customer Support Information: Information you provide when contacting us.

Information Collected Automatically

  • Device and Usage Information: IP address, browser type, device details, and how you interact with our Site (via cookies and tracking technologies).

  • Analytics Data: Information from tools like Google Analytics, Facebook Pixel, or TikTok Pixel to understand website traffic and improve services.

Information from Third Parties

We may receive information from service providers such as payment gateways, courier partners, and analytics platforms.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Provide customer service and support.

  • Improve our website and services.

  • Send promotional and marketing communications (only if you have consented).

  • Prevent fraud and ensure security.

  • Comply with Sri Lankan legal and regulatory requirements.

Legal Basis for Processing

We process personal data under the following bases allowed by the Sri Lankan PDPA:

  • Your consent (e.g., for marketing communications).

  • Performance of a contract (e.g., order fulfillment).

  • Legal obligation (e.g., tax reporting).

  • Legitimate interests (e.g., fraud prevention, site improvements).

Sharing Your Information

We may share your information with:

  • Service Providers: Payment processors, shipping providers, analytics and marketing platforms.

  • Legal Authorities: When required by law or legal request.

  • Affiliates/Partners: For promotions, where you have given consent.

We do not sell your personal information.

Data Retention

We retain personal information only as long as needed for the purposes set out in this Privacy Policy, or as required by Sri Lankan law (e.g., tax and accounting obligations).

Security

We implement reasonable security measures to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute protection.

Your Rights Under Sri Lankan Law

Under the Personal Data Protection Act (No. 9 of 2022), you have the right to:

  • Access: Request a copy of your personal data we hold.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data, subject to legal obligations.

  • Withdraw Consent: Withdraw consent for processing (e.g., marketing emails).

  • Object: Object to processing based on legitimate interests.

You can exercise these rights by contacting us using the details below.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content and ads. You may control cookies through your browser settings, but some features of the Site may not function properly without them.

Minors

Our Services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If we discover we have collected such information, we will delete it promptly.

Contact Us

If you have any questions about this Privacy Policy or your personal data rights, please contact us at:

Email: support@flexxzy.com